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Guest Service Agent

Hakuba, Kitaazumi, JP-20, Japan

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We are seeking enthusiastic individuals to join our Guest Experience team at Hotel La Neige. As Guest Service Agent, you will provide exceptional customer service by assisting guests with inquiries, bookings, and resort services. You’ll handle lift tickets, equipment rentals, dining reservations, and other amenities while ensuring seamless guest experience. The ideal candidate should possess excellent communication skills, attention to detail, and multitasking abilities in a fast-paced environment. 

Location: Hotel La Neige, Hakuba 

Employment Type: Full-time or Seasonal

Work Hours: Average of 40 hours per week

Reports to: Operations Director 

Must Have

  • Legal right to live and work in Japan (typically via a Working Holiday Visa) 
  • Excellent interpersonal and communication skills
  • Cultural sensitivity and respect for diverse guest backgrounds and preferences
  • Ability to commit to the full winter season (December 1, 2026 - March 31, 2027) 

What We Look For ​

  • Previous experience working in guest services or reception
  • Exceptional problem-solving abilities
  • Willingness to work flexible hours and holidays
  • Ability to handle a fast-paced and dynamic work environment
  • Attention to detail to ensure accuracy in guest reservations

Nice to Have

  • Professional working proficiency in English; Japanese a bonus
  • Japanese driving license or International Driving Permit
  • A love for nature, snow, and creating great guest experiences 
  • Team player and adaptable to new environments

Main Responsibilities 


  • Customer Inquiries: Respond to guest questions and requests promptly through phone, email, in-person, and social media channels. 

  • Reservation Management: Assist guests with bookings for lift tickets, equipment rentals, spa appointments, dining, and other resort activities. 

  • Check-in and Check-out: Provide efficient, friendly service ensuring accuracy in guest information, room assignments, and payments. Welcome guests and provide hotel facility information. 

  • Concierge Services: Offer recommendations for local attractions, dining, and transportation. Arrange tours, tickets, and transportation as requested. 

  • Problem Resolution: Handle guest complaints professionally and promptly, liaising with relevant departments to ensure satisfaction. 

  • Guest Account Management: Maintain accurate guest profiles, update preferences and loyalty program details while ensuring information confidentiality. 

  • Amenities Coordination: Facilitate requests for additional amenities and coordinate with housekeeping, maintenance, and other departments. 

  • Payment Processing: Process payments accurately using cash, credit cards, and other accepted methods. Maintain proper records and reconcile transactions.

Guest Service Agent Shift

Guest Service Agents are required to work approximately 40 hours per week. Guest service service stations operate between the hours of 7am - 10pm daily, which necessitates organizing shifts within these hours. Shift options include morning and afternoon/evening shifts. 

HHG provides accommodation in central Hakuba (mainly in Happo, Wadano, and Kamishiro areas). Options include shared, dormitory, or private rooms depending on your role.


Accommodation

 HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared, dormitory, or private rooms depending on your role. 

Perks

Competitive hourly rate and eligibility for an end-of-season bonus

Housing Support

Subsidized shared housing in Hakuba, and staff shuttle services

Work Life Balance

Variety of shift patterns and proximity to resorts 

Eat & Drink

Discounts at HHG outlets

Apply Now!