F&B Service Associate
Hakuba, Kitaazumi,
JP-20,
Japan
We are looking for skilled Restaurant Service Associates to join our team Fine Dining Restaurant and Bistro this winter. In this role, you will provide outstanding customer service, maintain a spotless and organized environment, and ensure a memorable dining experience for our guests. The ideal candidate should possess excellent interpersonal skills, a welcoming demeanor, and the ability to thrive in a dynamic setting. You may also assist with food service, coffee preparation, cocktail making, and other related tasks.
Location: Hotel La Neige, Hakuba
Contract term: Seasonal, Full Time
Period: December 2026 - March 2027
Work hours: Average of 40 hours per week
Must Have
- Legal right to live and work in Japan (typically via a Working Holiday Visa)
- Excellent interpersonal and communication skills
- Cultural sensitivity and respect for diverse guest backgrounds and preferences
- Ability to commit to the full winter season (December 1, 2026 - March 31, 2027)
What We Look For
- Previous experience as a barista, bartender, host, or server
- Proficiency with POS systems and cash handling
- Ability to handle a fast-paced and dynamic work environment and to stand for long periods, lift heavy objects, and handle the physical demands of the job
Nice to have
- Fluent in English; Japanese a bonus
- Strong work ethic and team first mentality
- Willingness to work flexible hours as per the requirements of the establishment
- Driving license and International Driving Permit
F&B Service Associate Duties
- Food Service: Assist with serving food, clearing tables, and collaborating with kitchen staff. Demonstrate knowledge of menu items and make recommendations to guests.
- Customer Service: Provide warm, efficient, and attentive service to customers. Engage with patrons, understand their preferences, and address their needs courteously.
- Beverage Service: Mix and serve a variety of alcoholic and non-alcoholic beverages. Maintain comprehensive knowledge of cocktail recipes, garnishing techniques, and present drinks professionally.
- Coffee Preparation: Prepare various coffee beverages, including espresso, cappuccinos, and lattes. Be familiar with different brewing techniques, coffee flavor profiles, and handle coffee equipment with precision.
- Cash Handling: Process payment transactions with accuracy and efficiency.
- Cleanliness and Hygiene: Follow strict sanitation practices, maintain immaculate and organized work areas, sanitize utensils, and adhere to health and safety regulations.
- Teamwork: Collaborate seamlessly with servers, kitchen staff, and management to ensure smooth operations and remarkable customer services.
F&B Service Associate Shifts
F&B Service Associates are required to work approximately 40 hours per week. HHG F&B venues will be open from 7am and stay open until 10pm or later, which necessitates organizing shifts between these hours.
Work Location
This position will be based at one of two restaurant venues located within walking distance of each other in the Wadano area of Hakuba, Nagano.
SÈVE – An elegant French fine dining restaurant located within HHG's flagship luxury property, Hotel La Neige.
Bistro – A French bistro located next door within our Nishikan Hotel.
Accommodation
HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared or private rooms depending on your role.
Perks
Competitive hourly rate and eligibility for an end-of-season bonus
Housing Support
Subsidized shared housing in Hakuba, and staff shuttle services
Work Life Balance
Variety of shift patterns and proximity to resorts
Eat & Drink
Discounts at HHG outlets